PRODUCT GUARANTEE

ALL NIMBUS EMPORIUM DUVETS HAVE A 10 YEAR GUARANTEE*

The traditional craftsmanship, durable finishes, down-proof high thread count covers and only the finest fillings means we are so confident about the quality of our duvets, we offer a 10* year guarantee on all Nimbus Emporium duvets.

Pillows, protectors and toppers generally have a shorter lifecycle and we recommend replacing them more regularly than duvets. This guarantee is only applied to the products listed below, and in accordance with our Terms and Conditions.

GUARANTEED PRODUCTS

Nimbus Emporium

Gold Collection

Hungarian Goose Down Duvet


Nimbus Emporium

Silver Collection

Hungarian Goose Down Duvet


Nimbus Emporium

Bronze Collection

Goose Down Duvet


REGISTER YOUR GUARANTEE

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PRODUCT NAME

TOG

SIZE

DATE OF PURCHASE (DD/MM/YYYY)

WHERE DID YOU PURCHASE YOUR NIMBUS EMPORIUM DUVET?

WHY DID YOU DECIDE TO BUY YOUR NIMBUS EMPORIUM PRODUCT?

PROOF OF PURCHASE

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*If under any circumstance your copied image is not legible our customer support team will be in touch to obtain another copy within the 30 days of receiving the completed form. We advise that you make a note of the number on your guarantee card, as you will need this to make a claim.
** In order to claim, you will need to keep both physical copies if you are not able to scan and upload. It is your responsibility to hold on to and produce proof of purchase and the Guarantee Card should you need to claim.

GUARANTEE TERMS AND CONDITIONS

Your guarantee is subject to the following terms and conditions:

  • Proof of purchase is required
  • Original packaging is required
  • Product will be subject to quality testing and inspection.
  • Washing and Care instructions must be followed; if they have not been you will not be protected under the terms of this guarantee.
  • Regular monthly airing of duvets is advised.
  • Where the product has not been properly maintained in accordance with care instructions supplied then the guarantee will not apply.
  • This guarantee protects products that are cared for in accordance with the care instructions on the care labels adhered to the products.
  • Abuse, accidental damage or unexpected wear and tear to the product is not covered by the guarantee.
  • We reserve the right to refuse to collect and/or dispose of any unsanitary product.
  • Where there is evidence of product abuse, misuse or use other than domestic use by you or family the guarantee will not apply.
  • The product will not be protected if animals have been allowed to sleep or walk on it due to claws being able to perforate the case, allowing the contents to protrude or escape.

The terms of this guarantee in no way limit your consumer legal and statutory rights.

* 10 year guarantee applies to the following products: Nimbus Emporium Gold Collection Hungarian Goose Down Duvet, Nimbus Emporium Silver Collection Hungarian Goose Down Duvet, Nimbus Emporium Bronze Collection Goose Down Duvet.